Does my Solmate come with sunscreen?
Your Solmate will be empty when you receive it - just fill and refill with your favourite sunscreen. For more information on compatible sunscreens please see here.
How should my Solmate be used?
Solmates applicators are designed to transport and apply a small amount of sunscreen that you decant from a larger bulk sunscreen bottle, so you can conveniently carry the sunscreen on your sunny adventures.
Solmates are NOT designed for the long term storage of sunscreen. Removing any sunscreen from its original packaging may affect its efficacy over a given period, so please ensure you regularly empty your Solmate and thoroughly clean the applicator. See cleaning and care instructions below and refer to our full Terms and Conditions before use.
How do I fill up my Solmate?
Unscrew the base of the applicator, fill with your choice of sunscreen, replace the base of the applicator and you are ready to go!
How much sunscreen does a Solmate hold?
Your Solmate can hold up to approx 50ml of sunscreen. As Solmates are not designed for long-term storage of sunscreen, we recommend you only fill it with the amount you need to minimise any wastage (see Cleaning & Caring for your Solmate below for more details).
Can I mix and match the parts of my Solmate with another Solmate?
Absolutely! All Solmates are the same so if you buy more than one you can mix and match the parts to make your own personalised Solmate (think Sky Blue lid, Sunshine Yellow body & Desert Orange base)!
Can I put any type of sunscreen in my Solmate?
Solmates work best with creams and lotion based sunscreens, however while we have tested the applicator functionality with many types of sunscreens, we haven’t tested all of them. Solmates however do not function well with liquid based sunscreens, as the liquid may come out of the roller ball very quickly and cause leakage.
Note: With thick zinc based sunscreens, we suggest keeping the Solmate upside down (or turning upside down before usage) so that the sunscreen falls on the ball.
For more information on compatible sunscreens please see here.
Suncreen is not coming out of the applicator. What should I do?
If your Solmate has been standing upright for a while the sunscreen may settle in the bottom. Turn the applicator upside down (so the roller ball is facing down), give the applicator a good shake (think getting ketchup out of the bottle) and the sunscreen will move back to the roller ball end - ready to apply!
My roller ball has stopped rolling. What should I do?
If the roller ball on your Solmate has stopped rolling, it's likely clogged with dried old sunscreen. Make sure you discard any old sunscreen and give your Solmate a thorough wash (see cleaning and care instructions below).
Cleaning & Caring for your Solmate
When and how should I clean my Solmate?
Your Solmate should be thoroughly cleaned on a regular basis. Solmates are designed for the immediate transport and application of sunscreen within a short period of time, not for long-term storage of sunscreen.
Removing any sunscreen from its original packaging may affect its efficacy over a given period, so please ensure you discard any old sunscreen regularly, then fully clean out all parts of your Solmate as follows:
- Remove the lid and base from the middle part of the applicator (please do not try to remove the roller ball)
- Using detergent and a brush or similar, thoroughly scrub and clean all parts of the applicator (including around the roller ball) to remove all residue
- Rinse off detergent (repeat these steps until the applicator is thoroughly clean)
- Leave your Solmate to drain and fully dry before using again
Note: Please don’t put your Solmate in the dishwasher - whilst the Solmate will survive a washing cycle we’ve found it doesn’t do a thorough cleaning job and sunscreen residue may be left.
How do I care for my Solmate?
- Make sure you discard any old sunscreen regularly. Solmates are NOT designed for the long term storage of sunscreen. Removing any sunscreen from its original packaging may affect its efficacy over a given period, so please ensure you regularly empty the Solmate and discard any old sunscreen.
- You need to clean your Solmate regularly (see instructions in the ‘When and how should I clean my Solmate’)
- Don’t leave your Solmate in direct sun for extended periods of time - this may cause the colour to fade and the plastic to become brittle.
What are Solmates made of?
The body, base and lid is a combination of recycled ocean-bound plastic and mineral talc. The roller ball is teflon and the tether is silicone rubber.
Where are Solmates made?
Can my Solmate be recycled?
We hope that your Solmate will be your trusted companion for many years. But when you are ready to move on you have two options.
1. Send it back to us. We would love to receive it and turn it into something new! We are passionate believers in the circular economy and want to reduce our waste as much as possible. Just send us an email at firstname.lastname@example.org and we will arrange for its return to us. (Plus as a little thank you we will send you a 10% discount code!)
2. You can recycle it yourself. You need to break it down into its separate parts first. The middle section, lid and base can all go in your local council recycling. However you do need to remove the roller ball and tether - these need to go to a specialist recycler (Or just send them to us and we’ll repurpose them - email us and we can sort it out!).
How will my Solmate be packaged?
Wherever possible we’ve cut down the packaging we use, but we also want your Solmate to get to you snug and safe. Our packaging is made from 100% recycled material, is printed with plant-based inks and is fully recyclable. Our stickers and labels are fully compostable.
Why does the colour / finish of my Solmate look a little different from the photos?
Every Solmate varies slightly in colour / finish due to the recycled ocean bound plastic we use to create it - no two Solmates are ever the same. Recycled ocean bound plastic is awesome but its inherent imperfections make it almost impossible to manufacture and colour consistently - so please embrace any slight differences, your Solmate is a unique ‘happy planet’ hero!
What’s with the little dot on my Solmate’s body?
Our applicators are made with recycled ocean bound plastic through an injection moulding process. The recycled materials make it very difficult to hide the injection point without a lot of wastage and a significant increase in carbon emissions - two things we wholeheartedly want to avoid! So we chose not to hide it. As a result some applicators may have a tiny but visible raised dot on the body. This isn’t a defect, and what your Solmate may lack in smooth perfection is made up by ‘planet saving’ awesomeness!
Is there any wastage in the manufacturing process?
We try our very best to ensure that there is absolutely no wastage in the manufacturing process, we even save all the offcuts from the production of our applicators to make ‘limited run’ applicators and other products.
Ordering, Shipping and Returns
I am having issues with my order. Help, please?
Please email us immediately and include your order number to email@example.com
Where do you ship from?
All orders are shipped from our Sydney headquarters.
Do you ship worldwide?
We currently ship to Australia, New Zealand, the USA, the UK and select European countries.
Please see our Shipping Policy for details of our shipping fees and transit times to your country.
Product and shipping pricing will be displayed on our website in your country's currency. Please note: you are responsible for paying any import duties, taxes and clearing fees you may be charged when your parcel arrives in your country.
What if I am not happy with my Solmate and want to exchange it?
We’d be sad to learn you haven’t found your Solmate. Please make sure you choose carefully as unfortunately we don’t offer exchanges for ‘change of mind’. As a sustainable business we try to reduce our carbon footprint as much as possible, and placing this limit on ‘change of mind’ returns and exchanges helps us do this.
What if my Solmate is faulty?
We’re hoping for a perfect match but if there’s something wrong with your Solmate when it reaches you, please email us at firstname.lastname@example.org within 7 days of receiving the faulty item to arrange a refund. Please include a photo of the unused faulty item, details of the issue and your order number / proof of purchase. Once we have assessed the refund request, any refunds will be made in the form of the original payment. Please see our Refund Policy for further details.