Shipping policy

Where We Ship

We currently ship to Australia, New Zealand, the United States, the UK and select countries in Europe.


Shipping Fees & Times – Australia

We offer FREE STANDARD SHIPPING in Australia for all orders $85 and over (AUD).

For orders under $85 we subsidise your shipping fee, so it’s just one $8.50 (AUD) flat-rate fee wherever you are in Australia. 

Depending on where you live you, you can expect your package within 2-10 business days upon receiving your dispatch confirmation. We always do our best to get deliveries to you as fast as possible, however, we do rely on third party shipping service providers.

Please note that timeframes may be affected due to increase volumes and/or delays within the delivery network. 

 

Shipping Fees & Times – New Zealand 

We offer FREE STANDARD SHIPPING to New Zealand for all orders $85 and over (NZ)

For orders under $85 (NZ) we offer a flat rate shipping fee of $15.00 (NZ).  

Shipping times to NZ will be approximately 5 – 10 working days following receipt of your dispatch confirmation.  We always do our best to get deliveries to you as fast as possible, however, we do rely on third party shipping service providers. 

Please note that timeframes may be affected due to increase volumes and/or delays within the delivery network. 

Please note:  You may be required to pay customs charges, import duties, taxes, clearing fees and/or other similar fees in addition to the price of the products when your parcel arrives in your country. You understand and agree that you are responsible for all such fees. 

 

Shipping Fees & Times – UK

We offer a flat rate shipping fee of £10 (GBP) to the UK. 

Shipping times to the UK will be approximately 8 – 10 working days following receipt of your dispatch confirmation. We always do our best to get deliveries to you as fast as possible, however, we do rely on third party shipping service providers. 

Please note that timeframes may be affected due to increase volumes and/or delays within the delivery network. 

Please note:  Our price includes VAT for orders up to £135 (GBP), for any orders over £135 (GBP) you will be required to pay VAT when your parcel arrives in the country. You understand and agree that you are responsible for all such fees.


Shipping Fees & Times – Select European Countries 

We ship to the following countries in Europe:  Austria, Belgium, Denmark, Finland, France, Germany, Greece, Guernsey, Iceland, Ireland, Isle of Man, Italy, Jersey, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland. 

We offer a flat rate shipping fee of €12 (or equivalent in local currency).  

Shipping times to Europe will be approximately 8 – 10 working days following receipt of your dispatch confirmation.  We always do our best to get deliveries to you as fast as possible, however, we do rely on third party shipping service providers. 

Please note that timeframes may be affected due to increased volumes and/or delays within the delivery network. 

Please note:  You may be required to pay customs charges, import duties, taxes, clearing fees and/or other similar fees in addition to the price of the products when your parcel arrives in your country. You understand and agree that you are responsible for all such fees.

 

Important Update: Shipping to the USA

Due to ongoing instability surrounding new U.S. tariffs, we have temporarily suspended shipping to the United States. We apologise for any inconvenience and will resume shipments as soon as conditions stabilise.

 

Carbon Neutral Shipping

We calculate and offset our carbon footprint on an annual basis and include any packaging that has not previously been offset.  


Redelivery fees

If an order is returned to us due to an incorrect address being entered at checkout by you, or because you have failed to collect your package from the post office / courier depot, you will be charged for the cost of re-delivery of the package to the amount of the standard shipping rate for the weight / size of your parcel to your location. No free shipping applies.